Catlin Rising Damp and Timber Treatments Data Privacy Statement

This statement contains information regarding how Catlin Rising Damp and Timber Treatments complies with the new General Data Protection Regulation (GDPR) which comes into effect from 25th May 2018.

Terminology

Personal data is any information that could identify a person (data subject).  Personal sensitive data relates to information concerning a data subject’s racial or ethnic origin, political opinions, religious beliefs, trade union activities, physical or mental health, sexual life, or details of criminal offences.

A data subject is any identified or identifiable person whose personal data is processed by the data controller.

A data controller determines the purposes for data processing and the way personal data is processed.

Processing is any action or actions performed on personal data such as collection, organisation, storage, erasure and destruction.

Data Collection

Catlin Rising Damp and Timber Treatments collects personal data that is required for providing services.  Personal data is obtained directly from data subjects and is not sourced externally or from third parties.

Catlin Rising Damp and Timber Treatments may be required to contact data subjects in support of providing services and therefore may collect contact details such as names, email addresses, telephone numbers and addresses.  Catlin Rising Damp and Timber Treatments collects any additional data received by email, letter, telephone, through catlinrisingdampandtimbertreatments.co.uk or by any other means of correspondence.

Catlin Rising Damp and Timber Treatments does not retain bank details belonging to data subjects.

Catlin Rising Damp and Timber Treatments can store personal data obtained from social media interactions outside of social media platforms if correspondence regarding services is received; the information is then covered as outlined in this policy.

Ability to provide services may be affected if data subjects choose not to provide some or all of the aforementioned information to Catlin Rising Damp and Timber Treatments.

Cookies

Data may be obtained from cookies through catlinrisingdampandtimbertreatments.co.uk.  These are small text files that are placed on a device by visited websites; they are widely used to make websites work or work more efficiently.  Cookies also enable delivery of more personalised content.

Most web browsers allow some control of most cookies through the browser settings.  Please note that in a few cases some website features may not function if cookies are removed from the browser.

Google Analytics

When catlinrisingdampandtimbertreatments.co.uk is visited, a third-party service called Google Analytics is used to collect standard internet log information and details of visitor behaviour patterns.  This is to discover factors such as the number of visitors to various parts of the site.

This information is processed in a way that does not identify anyone; Catlin Rising Damp and Timber Treatments does not make, and does not allow Google to make, any attempt to find out the identities of those visiting catlinrisingdampandtimbertreatments.co.uk.

Data Protection and Retention

Catlin Rising Damp and Timber Treatments has security measures in place to protect all personal data including a Firewall (security software) to protect internal information from the internet.  Hardcopy documents containing personal data are stored in a locked room.

Access to any personal data is restricted to authority figures within Catlin Rising Damp and Timber Treatments.  Catlin Rising Damp and Timber Treatments does not share personal data with third parties.

Personal data retained by Catlin Rising Damp and Timber Treatments can be reviewed at any time to determine whether it is still needed which can result in the destruction or archiving of personal data upon review.  Catlin Rising Damp and Timber Treatments retains personal data for no longer than it is necessary for the purpose(s) for which it was provided.

Please be aware that companies can keep personal data for longer if kept for public interest archiving or statistical purposes.

Other Data Processing

Catlin Rising Damp and Timber Treatments acts as a data controller by processing personal data.  Processing is always with legitimate interest and compatible with the reason the data was originally collected.

Catlin Rising Damp and Timber Treatments uses personal data to provide services; this can be in the form of contacting data subjects in support of providing services and in response to enquiries.

Catlin Rising Damp and Timber Treatments does not contact data subjects with marketing information.

Catlin Rising Damp and Timber Treatments may be required to process personal data for investigating, detecting and reporting crime; to demonstrate compliance and to actively comply with industry standards and any laws and acts that may apply.

Rights

Data subjects have the following rights regarding their personal data:

The right to be informed

Data subjects have the right to clear, transparent and understandable information regarding their rights and how Catlin Rising Damp and Timber Treatments uses their personal data.  This is the purpose of providing data subjects and visitors to catlinrisingdampandtimbertreatments.co.uk with a privacy policy.

The right of access

Data subjects have the right to access the personal data that is being processed by Catlin Rising Damp and Timber Treatments.

The right to rectification

Data subjects are entitled to correct their personal data if it is inaccurate.

The right to be forgotten / erasure

Data subjects are entitled to request the deletion of their personal data where there is no exigent reason for Catlin Rising Damp and Timber Treatments to continue processing it.  There are exceptions to erasure.

The right to restrict processing

Data subjects have the right to put an end to the processing of their personal data in certain circumstances.  Catlin Rising Damp and Timber Treatments can continue to store personal data when processing is restricted but may not further process it.

The right of data portability

Data subjects have the right to acquire and reuse their personal data as well as the right to have their personal data directly transferred to third parties in certain circumstances.

The right to object

Data subjects have the right to object to Catlin Rising Damp and Timber Treatments processing their personal data for business interests, marketing purposes and related profiling.

The right to withdraw consent

Data subjects who have given consent to Catlin Rising Damp and Timber Treatments to process their personal data have the right to withdraw their consent at any time.  Any processing of the data subject’s personal data up to that point is not unlawful.

The right to complain

Data subjects have the right to make a complaint to the Information Commissioner’s Office (the data protection authorities) if they believe their personal data has not been processed in compliance with data protection law.

Catlin Rising Damp and Timber Treatments may occasionally update this policy therefore data subjects and visitors to catlinrisingdampandtimbertreatments.co.uk may want to check it each time personal data is provided.  Please contact Marcus Catlin at Catlin Rising Damp and Timber Treatments to discuss personal data and the practise of rights.  Contact details can be found at catlinrisingdampandtimbertreatments.co.uk/contact.

External Websites

Catlinrisingdampandtimbertreatments.co.uk may contain links to external websites.  Catlin Rising Damp and Timber Treatments is not responsible for the privacy practices of other websites and encourages visitors to read the privacy statements of every website that collects personal data.